User Simplicity with Enterprise Power: Why Midmarket HCM Software Needs Both

Steve Tompkins
September 8, 2021

One of the biggest pain points for midmarket organizations is having to compromise between small-company resources and big company needs. In terms of HCM, that means choosing either easy to use software or sophisticated software, but not both. Usability is key for managers and employees, and power and complexity are vital for higher-level operational needs. But neither option answers the real needs of the midmarket: to have effective, powerful yet simple HCM technology that offers a great user experience (UX), and still capable of all the heavy lifting and full-scale functionality that best supports productivity, decision-making and growth.

The ROI Gap

Gartner research found that midmarket companies wind up opting for UX, but it comes with a price: buyers will still need to source 20% to 30% of their HCM requirements via other solutions. So, amid market company is losing on ROI by settling for a platform that doesn’t cover all the bases — and often must purchase additional point solutions that require resources and further investment to integrate these technologies into their existing infrastructure. And when a company is operating under slim margins, that can hurt.

What’s most cost-effective is a single platform that’s simple to use, yet offers the functionality to cover all the complexities of running a company as well as a workforce. And given the profound changes that have happened in the world of work, the solution needs to be capable of managing a workforce that may operate in multiple locations, time zones and schedules. That means providing a digital environment that can replicate what used to be face-to-face and ensuring that a compact HR department can lean on all the digital power it requires.

Upgrading Midmarket HR Systems

A recent study covered in the Harvard Business Review found that 16% of midmarket HR leaders consider the need to revamp and upgrade their HR tools as one of their top challenges. They cited the importance of better tackling processes, information systems and analytics — after the shifts to technology made during the pandemic exposed numerous weaknesses in their HR systems.

It’s not just a matter of plugging the holes in the dike, so to speak. It’s a matter of upgrading the entire HR infrastructure. The good news is that there’s now a solution that will.

We engineered our HCM platform on the belief that midmarket organizations ought to have the tools they need to compete with both smaller and larger competitors, and to be able to fully embrace the digitalization of the workplace. The platform was purpose-built specifically for midmarket use, engineered to provide necessary functions and services normally associated with enterprise-grade software, yet also offer an outstanding people-first experience.

Midmarket organizations are the backbone of the economy — and to maximize their growth and efficiency, they deserve a phenomenal Cloud-based digital HCM platform. Combining a simple user experience with enterprise-grade power is the answer. That means a broad range of functions and features — from self-service to analytics and security, to user-driven dashboards — across HRIS, talent engagement, and payroll – all based on a scalable, easy to configure architecture.

There’s no reason a midmarket organization shouldn’t have the most sophisticated, engaging, digital platform they can. We’re proud of how our platform is enabling our clients to transform their HR for now — as well as for the future.

Steve Tompkins
HCM Solutions Consultant
Steve Tompkins is an HCM Solutions Consultant at Criterion HCM and is located in San Diego, California.

Related Posts